Your information deserves the same care as your space.

1. Information you provide

When you submit a quote request, we may collect:

• Your name, phone number, and email address
• Your city or ZIP code
• Customer or property type and requested cleaning service
• Preferred service date and approximate property size
• Property condition, priority areas, requested add-ons, and other details you choose to include

We may also collect information you provide by telephone, text message, email, or during a service inquiry.

2. Technical information

Our website hosting, security, and analytics providers may automatically process limited technical information, including your IP address, browser and device type, operating system, requested pages, request time, referring page, general location derived from an IP address, and diagnostic or security information.

We use Google Analytics to measure visits and actions such as successful quote requests and clicks to call or text. We do not send the name, phone number, email address, city, ZIP code, or free-form quote details entered in the form to Google Analytics.

Learn more about how Google uses information from sites that use its services.

We do not currently use cross-site behavioral advertising or advertising pixels. If we introduce materially different analytics or advertising technology, we will update this policy and provide any choices required by applicable law.

3. How we use information

We may use information to:

• Review and respond to quote requests
• Confirm service areas, scope, pricing, scheduling, and availability
• Prepare, provide, and communicate about cleaning services
• Respond to questions, concerns, or quality reports
• Maintain appropriate customer-service and business records
• Protect the website against spam, fraud, abuse, and security threats
• Improve our website, services, and customer experience
• Meet applicable legal, tax, accounting, and regulatory obligations
• Establish, exercise, or defend legal rights

4. Telephone and text communications

When you provide a telephone number with a quote request, you are asking Salito's to contact you about that request. We may respond by telephone or text message. Message and data rates may apply.

A quote request is not permission to enroll you in an unrelated automated promotional text campaign. We do not share your mobile number or text-message consent with unrelated third parties for their own marketing.

5. Quote requests and email delivery

Quote-form submissions are sent directly to Salito's by email. They are not distributed to competing cleaning companies or third-party lead marketplaces.

The public website does not currently maintain a separate customer database. Copies of submissions may exist in Salito's business email, our email-delivery provider's systems, website diagnostic logs, or appropriate internal records if an inquiry becomes a customer relationship.

6. When we share information

We do not sell or rent personal information. We may disclose information only when reasonably necessary to:

• Host, operate, secure, and maintain the website
• Deliver quote-request emails
• Allow authorized Salito's personnel or contractors to respond to an inquiry or perform an agreed service
• Work with providers supporting email, communications, security, or business operations
• Comply with applicable law or a valid legal request
• Protect the rights, safety, property, or security of Salito's, our customers, or others
• Complete a legitimate business reorganization or sale subject to appropriate protections

7. Service providers

• Vercel provides website hosting, delivery, performance, and security.
• Resend transmits quote-request emails.
• Google Search Console provides search indexing and aggregate search-performance information. It is not used to receive information entered into the quote form.
• Google Analytics provides aggregate information about website visits and lead-related actions so we can understand and improve the site.

Following a call, text, email, map, or other external link may involve your carrier, device provider, email provider, messaging application, or another third party. Their own privacy practices apply.

8. Data retention

We retain personal information only for as long as reasonably necessary to respond to an inquiry, provide services, maintain appropriate business records, resolve questions or disputes, and meet legal, tax, accounting, insurance, or regulatory obligations.

When information is no longer reasonably needed, we may delete or anonymize it where practical. Copies may remain temporarily in backups, email systems, security logs, or provider systems according to their retention schedules.

9. Data security

We use reasonable administrative and technical measures intended to protect personal information. Access should be limited to people and providers who reasonably need it to respond to an inquiry, operate the website, or provide an agreed service.

No website, email service, text message, transmission method, or electronic storage system can be guaranteed to be completely secure.

10. Your choices and requests

You may ask us to confirm whether we maintain information about you, provide access to appropriate information, correct inaccurate information, delete information that is no longer necessary subject to applicable obligations, stop contacting you about an inquiry, or explain how information associated with your request has been used.

We may need to verify your identity before completing certain requests.

11. Children's privacy

The website and cleaning services are intended for adults. We do not knowingly collect personal information from children under 13. Contact us if you believe a child submitted information so we can review and delete it where appropriate.

12. External links

The website may contain links that open telephone, text-message, email, map, social-media, or other third-party services. Salito's does not control their privacy practices, and their own terms and policies apply.

13. Changes to this policy

We may update this policy when our website, services, technology, or legal obligations change. The updated version will be posted here with a revised effective date. If a change materially affects how previously collected information is used, we will provide additional notice when reasonably appropriate.

14. Contact Salito's